Frequently Asked Questions
Everything you need to know about shopping at HIRSHLEIFERS.
What is your shipping policy for luxury items?
We offer complimentary standard shipping on all domestic orders over $500. For expedited delivery, we provide overnight and two-day shipping options at checkout. Please note that all high-value shipments require a signature upon delivery to ensure security.
How can I process a return or exchange?
Items in original, unworn condition with all designer tags attached may be returned within 14 days of delivery. You can initiate a return through our online portal or visit our physical boutique for an exchange or store credit.
Are your products guaranteed to be authentic?
Absolutely. As an authorized retailer for all brands we carry, HIRSHLEIFERS guarantees the 100% authenticity of every product, from ready-to-wear collections to exclusive footwear and accessories.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide via DHL Express. International customers are responsible for any applicable custom duties and taxes, which are calculated and displayed during the checkout process.
Can I book a private styling appointment?
We offer personalized shopping experiences both in-store and virtually. You can book a session with one of our expert stylists by contacting our concierge team or using the 'Personal Styling' link in our website footer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as Apple Pay, PayPal, and Affirm for flexible financing on luxury purchases.